Our policy lasts 14 days of receiving the merchandise. If 14 days have gone by since receiving the package, unfortunately we cannot offer you an exchange nor a refund.
Exchanges will only be processed if the following rules are followed:
We only offer refunds for defect goods. Although, we do track the whole process of each of our products to assure our customers the high-quality of our products, we do realize human errors might occur. Refunds will include the purchase price of the item and all shipping costs incurred.
To return your product for an exchange or because of a defect, you should mail your product to the following address:
Alternatively, and highly recommended for our international buyers, you can send us your package to the following address:
28 Queen’s Road
Thanks to our cooperation with a top international logistics partner we are able to receive returns tax and duty free in Hong Kong. Hence, a more secure way to bring back our valuable products.
We are working hard on expanding our global return logistics to meet the high expectations of our customers. Customers from France and Canada are soon to be able to return their goods domestically, with other major markets such as the United States to follow.
Furthermore, send us an email at firstname.lastname@example.org with a receipt or proof of purchase. We will provide you the possibility of exchanging the returned good with another or provide you a refund in case of a defect.
You will be responsible for paying for your own shipping costs for returning your item for an exchange. You should consider using a trackable shipping service or purchasing shipping insurance when shipping an item. We do not guarantee that we will receive your returned item.
Exchanges will be shipped back via our express shipping method which is free of charge. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Cancellation of orders and pre-orders will be fully refunded at any time before shipment.
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